{"id":1879,"date":"2024-07-01T16:42:47","date_gmt":"2024-07-01T21:42:47","guid":{"rendered":"https:\/\/americalatine.pe\/?page_id=1879"},"modified":"2024-07-01T17:51:34","modified_gmt":"2024-07-01T22:51:34","slug":"libro-de-reclamaciones","status":"publish","type":"page","link":"https:\/\/americalatine.pe\/pt\/libro-de-reclamaciones\/","title":{"rendered":"Livro de Reclama\u00e7\u00f5es"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1879\" class=\"elementor elementor-1879\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6156c61b e-flex e-con-boxed e-con e-parent\" data-id=\"6156c61b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-512488e e-con-full e-flex e-con e-child\" data-id=\"512488e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-28c3ac1a elementor-widget elementor-widget-text-editor\" data-id=\"28c3ac1a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"wpcf7 no-js\" id=\"wpcf7-f1878-o1\" lang=\"es-ES\" dir=\"ltr\" data-wpcf7-id=\"1878\">\n<div class=\"screen-reader-response\">\n<p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\">\n<ul><\/ul>\n<\/div>\n<form action=\"\/pt\/wp-json\/wp\/v2\/pages\/1879#wpcf7-f1878-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formulario de contacto\" novalidate=\"novalidate\" data-status=\"init\" data-trp-original-action=\"\/pt\/wp-json\/wp\/v2\/pages\/1879#wpcf7-f1878-o1\">\n<div style=\"display: none;\">\n<input type=\"hidden\" name=\"_wpcf7\" value=\"1878\" \/><br \/>\n<input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.0.6\" \/><br \/>\n<input type=\"hidden\" name=\"_wpcf7_locale\" value=\"es_ES\" \/><br \/>\n<input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f1878-o1\" \/><br \/>\n<input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><br \/>\n<input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><br \/>\n<input type=\"hidden\" name=\"_wpcf7dtx_version\" value=\"5.0.2\" \/><br \/>\n<input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/div>\n<p><span class=\"wpcf7-form-control-wrap dynamic_hidden-846\" data-name=\"dynamic_hidden-846\"><input type=\"hidden\" name=\"dynamic_hidden-846\" class=\"wpcf7-form-control wpcf7-hidden wpcf7dtx wpcf7dtx-hidden\" aria-invalid=\"false\"><\/span><\/p>\n<h2>Identifica\u00e7\u00e3o do Consumidor Requerente:<br \/>\n<\/h2>\n<p><label> Nomes<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"reclamacion-nombres\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" autocomplete=\"name\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"reclamacion-nombres\" \/><\/span> <\/label>\n<\/p>\n<p><label> Sobrenome Paterno<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"reclamacion-apellido-paterno\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" autocomplete=\"name\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"reclamacion-apellido-paterno\" \/><\/span> <\/label>\n<\/p>\n<p><label> Sobrenome Materno<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"reclamacion-apellido-materno\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" autocomplete=\"name\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"reclamacion-apellido-materno\" \/><\/span> <\/label>\n<\/p>\n<p><label> Tipo de Documento<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"reclamacion-tipo-documento\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"reclamacion-tipo-documento\"><option value=\"\">&#8212;Por favor, elige una opci\u00f3n&#8212;<\/option><option value=\"DNI\">Bilhete de IDENTIDADE<\/option><option value=\"CE\">CE<\/option><option value=\"Pasaporte\">Passaporte<\/option><\/select><\/span> <\/label>\n<\/p>\n<p><label> Nro do Documento:<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"reclamacion-numero-documento\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"reclamacion-numero-documento\" \/><\/span> <\/label>\n<\/p>\n<p><label> Celular: <span class=\"wpcf7-form-control-wrap\" data-name=\"reclamacion-celular\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"tel\" name=\"reclamacion-celular\" \/><\/span> <\/label>\n<\/p>\n<p><label> Digite o seu Endere\u00e7o: <span class=\"wpcf7-form-control-wrap\" data-name=\"reclamacion-direccion\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"reclamacion-direccion\" \/><\/span> <\/label>\n<\/p>\n<p><label> Distrito: <span class=\"wpcf7-form-control-wrap\" data-name=\"reclamacion-distrito\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"reclamacion-distrito\" \/><\/span> <\/label>\n<\/p>\n<p><label> Prov\u00edncia: <span class=\"wpcf7-form-control-wrap\" data-name=\"reclamacion-provincia\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"reclamacion-provincia\" \/><\/span> <\/label>\n<\/p>\n<p><label> Departamento:<span class=\"wpcf7-form-control-wrap\" data-name=\"reclamacion-departamento\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"reclamacion-departamento\" \/><\/span> <\/label>\n<\/p>\n<p><label> E-mail: <span class=\"wpcf7-form-control-wrap\" data-name=\"reclamacion-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"reclamacion-email\" \/><\/span> <\/label>\n<\/p>\n<p><label> Tipo de Cliente: <span class=\"wpcf7-form-control-wrap\" data-name=\"reclamacion-tipo-cliente\"><select class=\"wpcf7-form-control wpcf7-select\" aria-invalid=\"false\" name=\"reclamacion-tipo-cliente\"><option value=\"Persona Natural\">Pessoa Natural<\/option><option value=\"Empresa\">Empresa<\/option><\/select><\/span> <\/label>\n<\/p>\n<p><label> Sou Maior de Idade <span class=\"wpcf7-form-control-wrap\" data-name=\"reclamacion-confirmar-edad\"><span class=\"wpcf7-form-control wpcf7-checkbox wpcf7-validates-as-required\"><span class=\"wpcf7-list-item first last\"><label><input type=\"checkbox\" name=\"reclamacion-confirmar-edad[]\" value=\"Si\" \/><span class=\"wpcf7-list-item-label\">Se<\/span><\/label><\/span><\/span><\/span> <\/label>\n<\/p>\n<hr \/>\n<h2>Identifica\u00e7\u00e3o do Consumidor Requerente:<br \/>\n<\/h2>\n<p><label> Tipo de Reclama\u00e7\u00e3o: <span class=\"wpcf7-form-control-wrap\" data-name=\"reclamacion-tipo-reclamo\"><select class=\"wpcf7-form-control wpcf7-select\" aria-invalid=\"false\" name=\"reclamacion-tipo-reclamo\"><option value=\"Reclamo sobre productos y\/o servicios\">Reclama\u00e7\u00e3o sobre os produtos e\/ou servi\u00e7os<\/option><option value=\"Queja descontento por atenci\u00f3n al p\u00fablico\">Reclama\u00e7\u00e3o descontentamento com atendimento ao p\u00fablico<\/option><\/select><\/span> <\/label>\n<\/p>\n<p><label> Identifica\u00e7\u00e3o do bem contratado: <span class=\"wpcf7-form-control-wrap\" data-name=\"reclamacion-identificacion-del-bien-contratado\"><select class=\"wpcf7-form-control wpcf7-select\" aria-invalid=\"false\" name=\"reclamacion-identificacion-del-bien-contratado\"><option value=\"Producto\">Produto<\/option><option value=\"Servicio\">Servi\u00e7o<\/option><\/select><\/span><\/label>\n<\/p>\n<p><label> Nro de Prova: <span class=\"wpcf7-form-control-wrap\" data-name=\"reclamacion-nro-comprobante\"><input class=\"wpcf7-form-control wpcf7-number wpcf7-validates-as-number\" aria-invalid=\"false\" value=\"\" type=\"number\" name=\"reclamacion-nro-comprobante\" \/><\/span> <\/label>\n<\/p>\n<p><label> Data de Aquisi\u00e7\u00e3o: <span class=\"wpcf7-form-control-wrap\" data-name=\"reclamacion-fecha\"><input class=\"wpcf7-form-control wpcf7-date wpcf7-validates-as-date\" aria-invalid=\"false\" value=\"\" type=\"date\" name=\"reclamacion-fecha\" \/><\/span><\/label>\n<\/p>\n<p><label> Descri\u00e7\u00e3o: <span class=\"wpcf7-form-control-wrap\" data-name=\"reclamacion-descripcion\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"reclamacion-descripcion\"><\/textarea><\/span> <\/label>\n<\/p>\n<p><label> Detalhe: <span class=\"wpcf7-form-control-wrap\" data-name=\"reclamacion-detalle\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"reclamacion-detalle\"><\/textarea><\/span> <\/label>\n<\/p>\n<p><label> <span class=\"wpcf7-form-control-wrap\" data-name=\"reclamacion-aceptacion-consentimiento\"><span class=\"wpcf7-form-control wpcf7-acceptance optional\"><span class=\"wpcf7-list-item\"><input type=\"checkbox\" name=\"reclamacion-aceptacion-consentimiento\" value=\"1\" aria-invalid=\"false\" \/><\/span><\/span><\/span> Declaro ser o usu\u00e1rio do servi\u00e7o e concordo com o conte\u00fado do presente formul\u00e1rio, manifestando-se mediante Declara\u00e7\u00e3o Autenticada da veracidade dos fatos descritos. <\/label>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Enviar\" \/>\n<\/p>\n<div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<input type=\"hidden\" name=\"trp-form-language\" value=\"pt\"\/><\/form>\n<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Formul\u00e1rio de Reclama\u00e7\u00e3o<\/p>","protected":false},"author":1,"featured_media":1899,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1879","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/americalatine.pe\/pt\/wp-json\/wp\/v2\/pages\/1879","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/americalatine.pe\/pt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/americalatine.pe\/pt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/americalatine.pe\/pt\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/americalatine.pe\/pt\/wp-json\/wp\/v2\/comments?post=1879"}],"version-history":[{"count":22,"href":"https:\/\/americalatine.pe\/pt\/wp-json\/wp\/v2\/pages\/1879\/revisions"}],"predecessor-version":[{"id":1905,"href":"https:\/\/americalatine.pe\/pt\/wp-json\/wp\/v2\/pages\/1879\/revisions\/1905"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/americalatine.pe\/pt\/wp-json\/wp\/v2\/media\/1899"}],"wp:attachment":[{"href":"https:\/\/americalatine.pe\/pt\/wp-json\/wp\/v2\/media?parent=1879"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}